Return Policy

Return and Refund Policy

Thank you for shopping at MakeupFunny. We want you to have a positive shopping experience and understand the process for returns, refunds, and order-related concerns.

This Return and Refund Policy applies to purchases made through https://makeupfunny.com/.

1. Return Eligibility

Please contact our customer service team before returning any product.

To be eligible for a return, an item generally must:

  • Be within the applicable return period communicated for your purchase.
  • Be unused and in its original condition.
  • Include its original packaging, accessories, and components where applicable.
  • Be accompanied by proof of purchase or a valid order number.

Certain products may have additional eligibility requirements.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

2. Beauty and Personal Care Products

For hygiene and safety reasons, opened, used, damaged through misuse, or unsealed beauty and personal care products may not be eligible for return where permitted by applicable law.

This restriction does not exclude remedies required by law for defective, damaged, incorrectly supplied, or otherwise nonconforming products.

Please review product descriptions carefully before placing an order.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us promptly.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and packaging, if applicable.

We will review your request and determine an appropriate resolution, which may include a replacement, refund, or another remedy as required by applicable law.

4. How to Request a Return

To request a return:

  1. Contact our customer service team through the contact information on our Website.
  2. Provide your order number and the reason for the return.
  3. Wait for our instructions and return authorization, if required.
  4. Follow the approved return instructions carefully.

Please do not send products to our business address unless we have specifically confirmed that it is the correct return destination.

5. Return Shipping Costs

For eligible returns due to a change of mind or other reasons not attributable to us, the customer may be responsible for return shipping costs where permitted by applicable law and where disclosed as required.

If an item is damaged, defective, or incorrectly supplied, we will review the circumstances and provide an appropriate resolution in accordance with applicable law.

Original shipping charges, if any, will be handled according to the applicable order terms and legal requirements.

6. Refunds

Once a returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved, the refund will generally be issued to the original payment method unless otherwise required by law or agreed upon.

The time required for the refund to appear in your account depends on your payment provider, bank, or card issuer.

Any legally required refund deadlines will apply.

7. Exchanges

If you need a different product or have received an incorrect item, please contact customer service.

Exchanges are subject to product availability and applicable legal requirements. We may recommend a return and a new order when an exchange cannot be arranged directly.

8. Cancellations and Order Changes

If you need to cancel or change an order, contact us as soon as possible.

We cannot guarantee changes once an order has entered processing or has been shipped. If cancellation is no longer possible, you may contact us to discuss the applicable return options.

Your statutory cancellation and withdrawal rights, where applicable, remain unaffected.

9. Missing or Lost Packages

If tracking indicates that your package has not arrived, please contact us with your order number and tracking information.

We will review the shipment status and assist in accordance with the circumstances, carrier information, and applicable law.

10. Contact Information

For assistance with returns, refunds, or exchanges, contact us through our Website.

Company Name: Cui Guang Trading Limited

Website: https://makeupfunny.com/

Business Address:

ROOM 510, 5/F, THE CLOUD,
111 TUNG CHAU STREET,
TAI KOK TSUI, HONG KONG

Thank you for shopping with MakeupFunny. We appreciate your business and will work to address your concerns fairly and efficiently.